Shipping Policy

We currently ship to Australia only.

Processing Time:
Orders are processed within 1 – 2 business days.

Shipping Time:
Delivery times vary by location and carrier. Estimated delivery times are provided at checkout but are not guaranteed.

Once your order ships, you will receive a tracking number via email.

Returns & Exchanges

We want you to love The Amazing Zoo Game!

If you are not satisfied with your purchase, you may request a return under the following conditions:

• Requests must be made within 30 days of delivery
• Items must be unused and in original packaging
• Proof of purchase is required

Certain items may be non-returnable (e.g., opened games, digital products, or promotional items).

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos so we can make it right.

Refunds

Once approved, refunds will be issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error.

Contact Us

For all shipping or return inquiries, contact: hello@amazingzoogame.com